@sam00436 Hi, You can try the following tips for the reported case and check if they are helpful. 1. Go to your phone's Settings page to ensure the microphone permission is enabled for the Tapo app....

@Simon23 Hi, You can ask a family member to help you reboot or reset the camera if possible. Otherwise, you can try it when you are near the camera; there is no other action we can take when you are...

@BRD_NST Hi, You can follow up on this case via email. It's not recommended to post cameras' MAC addresses here; we suggest removing them. Best Regards

@UKrambler Hi, You can try rebooting your camera and see if that helps. If the problem persists, please confirm the information in this post. Best Regards

The AI Zoom feature allows the camera to automatically zoom in on detected AI events (such as people, pets, and vehicles), displaying them in full screen on the camera's Live View page. It functions...

@BRD_NST Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards