@GreekTech Hi, We do not have guidance on how the Tapo C520WS works with power extension cords, and we cannot guarantee that the camera will function properly when connected to one. Generally, we...

@Opiwullum Hi, Please confirm the following information about the reported issue. 1. Do you mean when you pan or tilt the camera on the Tapo app > camera's Live View > Pan & Tilt page, the camera...

@Sammy1234 Hi, Tapo cameras have a limitation on the number of devices that can access them simultaneously in the local network. 1) no more than two devices can stream the camera simultaneously in...

@Hung23 Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@Joseph_ Hi, It may be that the camera is not successfully connected to our cloud server, so it can't detect the new firmware. You can try to enable a hotspot Wi-Fi on your phone, factory reset the...

@C310NK Thank you for sharing your experience and attempt~