@Wensy Hi, To better understand your situation, please confirm the information in this post. What is your camera's model number, firmware, and hardware version? Please ensure that your camera's...

@RUSH2112 Hi, 1. You may try factory resetting the camera by pressing the reset button for 10 seconds, then reconfiguring it and checking if it helps. 2. If the problem persists, you can use the...

@Deanosaurus Hi, My previous explanation may have caused some misunderstanding. The following details may clarify the situation. Typically, when streaming the camera's live feed on a device, you need...

@C310NK Hi, Since the official firmware is being released gradually, you may see that some of your cameras are receiving the new firmware, but some are not. Please wait patiently for the latest...

@TimBaxter Hi, Since the official firmware is being released gradually, you may see that some of your cameras are receiving the new firmware, but some are not. Please wait patiently for the latest...

@Joseph_ Hi, The official firmware v1.3.3 Build 250528 for the Tapo C520WS V1 is fully released now. Please reboot your camera to recover the connection, then update the firmware via the Tapo app and...