@Tespanha Hi, You can refer to the following instructions to troubleshoot if no video clips are stored on our cloud server after subscribing to the Tapo Care service. Troubleshooting for cloud video...

@Buster45 Hi, The basic camera's detection mechanism is based on image changes between different frames. The frame is one of the many still images which compose the complete moving picture. If there...

@Pity Hi, 1. What are your Tapo camera's model number, firmware, and hardware version? 2. Please check if the Video Mode is set to Auto on the camera's Live View page. If so, the camera will...

@RUSH2112 Hi, Please confirm the following information for the reported issue. 1. Please ensure the Tapo app is up to date. If not, uninstall it and then reinstall it. 2. When the camera works,...

@f_mat3 Hi, The Tapo C501GW supports the following two power solutions. It can't be powered by a solar panel. Option 1: Power your camera with a DC adapter. Option 2: Power your camera with an...

@Manuel89 Hi, The new official firmware for the Tapo C310 V2, which resolves the day/night mode auto-switch failure issue, is being released gradually. You can pay attention to the firmware update...