@Valerie-0909 Hi, Typically, if the camera's settings are correct, it will store detection video clips on our cloud server when detecting events, and there is no need to run the Tapo app all the...

@schiemax Hi, You can refer to the following instructions to position your cameras. It's not recommended to place the camera behind a window, as infrared lights may cause reflection when the camera...

@LittlePearl Hi, You can refer to the following instructions to set up the Tapo cameras. How to set up the Tapo camera If you fail to configure the camera, please refer to the following instructions...

@raven1991 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@lorenzphil Hi, You can also try to connect the camera to the router by an ethernet cable, factory reset the camera, and reconfigure it to connect to another Wi-Fi(such as a phone's hotspot Wi-Fi),...

@SPFun Hi, In most cases, non-battery powered Tapo cameras will start recording once moving objects enter the camera's detection zone. However, in certain situations—such as when the moving objects...