@JJ-Johnson Hi, If an event can't wake up the camera, you may try to reproduce the event and record it manually on the camera's live view page, then send the video to us for further analysis. You can...

@Lucasscp Hi, We are prioritizing this issue and are committed to resolving it as quickly as possible. We suggest troubleshooting according to the thread "[C200 V5 1.2.2][C310 V2 1.4.2] Day/Night...

@tbruin3235 Hi, 1. If the camera is connected to the router's Wi-Fi but displays offline on the Tapo app, it may be the camera is connected to the router's Wi-Fi but has no internet connection. 1)...

@csolisr Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Noob1 Hi, Thank you for your support of our product, and hope you can enjoy your new device. For the reported issues, the following tips may be helpful. 1. Typically, you can refer to the following...

Hi All, You can refer to the Solution in the following thread to solve the reported issue. [C200 V5 1.2.2][C310 V2 1.4.2] Day/Night Mode Auto Switching Failure Best Regards