@Golfgarden87 Hi, Typically, the camera won't change its settings automatically. In your situation, it's suggested to check the following settings on your Tapo app. 1. Please go to the Tapo app >...

@house-of-dragon Hi, 1. We do not recommend posting the camera's MAC address on the thread, and you can send me(@Solla-topee) the MAC address via a private message. 2. There is no new firmware for...

@Dr-hope Hi, We have a new firmware that may be helpful in this situation. Please confirm the following information if you are willing to try it. 1. Would you please describe your network diagram?...

@BP01 Hi, In this situation, please refer to the following instructions to collect the log files for further analysis. 1. Uninstall the Tapo app on your phone, and refer to the link to download and...

@Dahamuhammad Hi, Typically, the camera won't ruin an inserted SD card, however, some SD cards may not be suited for the situation to write and read data frequently and it's not suited to be used on...

@Mr_eas Hi, 1. Please note that if the camera has subscribed to the Tapo Care service and inserted a microSD card, the Onvif connection can't be established. 2. Please confirm if the camera account...