@B.M Hi, Please confirm the following information for the reported issue. 1. Please send me a video showing that a person is moving 4 meters away and the camera can't detect him when working in Night...

@msk007 Hi, You can refer to Case 3 in the instructions below to troubleshoot when you fail to configure the Tapo camera. What should I do if I fail to configure Tapo Camera? If the problem remains,...

@Lilpop Hi, The problem may be related to the detailed configurations on the Tapo camera. Please confirm the following information for further analysis. 1. What's the model number of your Tapo...

@OliviaM97 Hi, Typically, if you are streaming the Tapo camera's live feed through our cloud server, you may receive prompts to continue viewing after several minutes. In this situation, you can...

@Tomhenry Hi, Yes, the Tapo C410 V1 with firmware version 1.0.24 Build 250314 Rel.64184n supports Wi-Fi connection with Tapo Hub H200/H500 and stores video clips to the Hub. Best Regards

@newtapouser Hi, 1. Have you downloaded the Tapo app on your iOS or Android phone? Please send me the Tapo app version. 2. Is the Tapo C210 still showing online in the Tapo app? Or does it go offline...