@Chapi72 @SimonClark Hi, Please refer to this post to provide more information regarding your issue, and send me(@Solla-topee) your camera's MAC address via a private message for further assistance....

@Marlukac Hi, If the camera does not respond to the reset operation, you can contact your retailer or our local team to check if the camera is under warranty. Best Regards

@herman_s Hi, glad to hear your case is solved. Thank you for sharing your experience.

Hi All, We have released a new Tapo app that solves the reported issue. We suggest uninstalling and reinstalling the latest Tapo app if you encounter the same issue. Best Regards

@Nextraa Hi, 1. If you want to report vulnerabilities to TP-Link, please refer to the instructions here "TP-Link Product Security Advisory". 2. You can contact our privacy team for further assistance...

@greencfg Hi, In this case, please refer to the instructions below to collect the camera log for further analysis. How to get the log of Tapo Camera Best Regards