@Caballa_1 Hi, 1. If you want to activate the camera when you leave the house and deactivate the camera when you enter, you can try to turn off/on the camera's privacy mode via Smart...

@DenissDi Hi, Typically, the Tapo camera's Detection zone won't disappear automatically. If your Tapo C320WS's detection zone always disappears, please confirm the following information. 1. Please...

@0GXZGSAF Hi, It's hard to say the root of the offline issue is on the camera from the reported phenomenon. If you have a friend or family member in Spain, he/she can help troubleshoot the issue...

@supershamrock Hi, 1. There is no link to download the camera's firmware, and we do not have firmware downgrade instructions. 2. Please confirm the following information for the reported issue and we...

@MarioInJapan Hi, 1. The fly flying cross the line is possible to trigger the alarm if the Alarm Event Type is selected all detection types on the Alarm page. 2. Currently, the Tapo camera's...

@Trifynity Hi, Please confirm the following information for further analysis. 1. What's the version of the Tapo app installed on your iPad Air? If the Tapo app is not the latest one, uninstall it and...