@Brt1 Hi, Please confirm the following information for the reported issue. 1. Does your camera store video recordings on an SD card or our cloud server? 2. Do you mean there are video recordings...

@LUDBAR Hi, 1. You can refer to the instructions below to troubleshoot if the SD card can't be formatted or recognized. What should I do if the SD card cannot be formatted/recognized? 2. It seems the...

@Wina85 Hi, 1. If you have subscribed to the Tapo Care service, the camera will record the detection video clips whenever it detects events. 2. If you store the video recordings to the inserted SD...

@Hamahmi Hi, Could you please describe the scenarios in which this feature would be utilized? Additionally, which specific video recordings' resolutions are you looking to modify? For instance, are...

@Hamahmi Hi, Do you record a video on the camera's Live View page, download it from the Tapo app to your phone, and then check its resolution? If so, this video's resolution is the same as the...

@madeuh