@HACKRCHILD Hi All, If you can receive notifications on a phone but not on a second phone when someone presses the doorbell camera, please confirm the following information for further analysis. 1....

@KenJJ Hi, It's hard to say there is a bug on the Tapo app from the information we have. In your case, please help confirm the following information for further analysis. 1. Does your wife's phone...

@ctaylor Hi, Glad to hear your case is solved. The RSSI is -55dBm indicating that the Wi-Fi signal strength is good. If the RSSI value is less than -70dBm, it means that the signal strength is weak....

@pdu__ Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@SusM Hi, You can try the following steps and check if they are helpful. 1. Update the Tapo app to the latest one. 2. Reboot your camera for a try. 3. Back up the important video recordings on the SD...

Hi All, 1. The following settings on the Tapo app may cause the camera's privacy mode to be automatically turned on. You can try to remove them if they are configured on your Tapo app. 1) Go to the...