@IronVortex Hi, Thank you for the detailed information. Please refer to the following instructions to collect the camera log, and let me know if you have collected it. How to get the log of Tapo...

@ShiiiKi Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@Miguelm Hi, Generally, the camera will automatically switch between Day/Night mode according to the ambient light conditions when the Video mode is set to Auto mode. For example, if the camera does...

@Iccle_Dave Hi, 1. Please wipe the lens with a clean cloth, make sure the lens is clean. 2. Try to restart the camera to see if there is any change. 3. If the problem remains, you can try to contact...

@L_JBM Hi, You can try the following steps to troubleshoot if the camera has an abnormal image. What to do if the Tapo Camera image color is abnormal? You can also try to factory reset the camera by...

@Sylvain25 Hi, You can try the following steps to troubleshoot if the LED on the camera is no longer lit up. 1. Please ensure you are using the original power adapter that comes with the camera to...