@m1tchy24 Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Imja Hi, 1. On the Tapo app > camera's Device Settings > Advanced Settings > Display Settings page, please select Compatible Mode and check if it helps. 2. On the Device Settings >Video & Display >...

@ctaylor Hi, Does your range extender have the same Wi-Fi name as the router? Please restart the camera, and when it is online, please go to the Tapo app > Camera's Device Settings > Device Info...

@Dgeoff Hi, Please confirm the following information for the reported issue. 1. What's the LED status on the camera? Can you control the camera remotely? 2. Please try to force close the Tapo app,...

@FREEMANBG Thank you for sharing your experience.

@Jarkky Hi, Please confirm the following information for the reported issue. 1. What's the model number and OS version of your phone? What's your Tapo app version? 2. Please check if you can download...