@PedroRodrigues Hi, You can refer to Case 1 in the following instructions to troubleshoot if you can't find the default SSID of the camera. What should I do if I fail to configure Tapo Camera? If the...

@Edward1_1 Hi, Please confirm the following information for the reported issue. 1. Please go to the camera's Device Settings > Device Info page to check its firmware and hardware version. 2. Have you...

@rahix Hi, You can refer to the instructions below to troubleshoot if you can control your camera locally only. What to do if I can't control my Tapo cameras on the Tapo app? Please confirm the...

@Manish1234 Hi, Please confirm the following information for the reported issue. 1. Is there no sound on the camera's Live View page or video recordings? 2. On the Tapo app > Camera's Live View page,...

@Amalmathew Hi, It's suggested to collect the following information for further analysis. 1. Send me(@Solla-topee) the camera's MAC address via a private message. 2. On the camera's Live View page,...

@ymlu Hi, There are no instructions to downgrade the firmware, and we suggest locating and solving the problem based on the new firmware. What's your home system? Please describe your problem...