@Puno Hi, Typically, removing the camera from the Tapo app means factory resetting the camera. If the LED on the camera is flashing red and green, you can try to reconfigure it on the Tapo app. How...

@Sammy2023 Hi, It's hard to say if the problem is only related to the new firmware from the information you provided, and we do not receive similar feedback. In this situation, your cooperation is...

@pdu__ Hi, 1. What are the hardware and firmware versions of your Tapo C225? You can find the version info on the Tapo app > camera's Device Settings > Device Info page. 2. Please refer to the...

@PhoenixIkki Thank you for your attempt, and please feel free to reply if there are any updates.

@Ctopz Hi, Thank you for the information provided via a private message, however, there is currently no firmware for the Tapo C500 V1, fw 1.3.4 that can solve the disconnection issue. In your case,...

@ChettyZA Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards