@SiennaMarie Hi, Please confirm the following information for the reported issue. 1. How do you test the camera won't pan when recording? 2. Have you stored the video recordings on the inserted SD...

@Encarnacion Hi, It's unable to set up the camera on the PC, and you need to download the Tapo app on your phone to set up the camera. How to set up the Tapo camera After you set up the camera...

@andiroid Hi, Thank you very much for your feedback, and it's recommended to vote on the thread "Why there is no offline notification for tapo cameras?" or leave your usage scenario on that thread....

@Menhem Hi, Usually, the camera will display the colorful live view page at night when the floodlight is on. Would you please send us a video showing the camera display colorful image when the...

@xyy Hi, Typically, only the person who has your TP-Link account can access your camera after logging in to the Tapo app with your account. It's important to protect your account, and below are some...

@dagbobert0815 Hi, Please confirm the following information for the reported issue. 1. What's the URL you used on the IP Camera Viewer Software when watching the camera? 2. How many devices are...