@SweJohn Hi, It's unable to downgrade the firmware of the camera, however, we will record your feedback about the new firmware and forward it to the relevant team for evaluation. What do you mean by...

@Biz-Ez Hi, Please confirm the following information for the reported issue. 1. Have you stored the video recordings on the SD card or our cloud server? 2. If you have stored the video recordings on...

@Rory_10 Hi, Usually, there is no problem if you buy a new device now, and this issue has nothing to do with whether the camera is placed under the roof protected or not. Best Regards

@fernajuf Hi, Please send me(@Solla-topee) your camera's MAC address via a private message. Best Regards

@Goo7 Hi, After investigation, our team found that the Tapo app is currently not fully optimized for Bluetooth earphones, which may be causing the issues you’re experiencing. Our team are actively...

@Sallydeer Hi, If your Tapo C500 is flashing red slowly constantly, it means the camera is trying to connecting to your Wi-Fi. Please ensure your router's 2.4G Wi-Fi is working, and you can move the...