@Al3xis Hi, Do you mean you have shared the doorbell camera with your wife, when someone presses the doorbell, you received and answered the video call but your wife did not, and you received a...

@ClaretSam92 Hi, 1. What's the model number of your router? Please describe your network diagram in detail. 2. Please send me(@Solla-topee) your camera's MAC address via a private message. Best...

@Ingo89 Hi, Please refer to this post to send us more information regarding your disconnect issue for analysis. Best Regards

@fb78 Hi, From your description, it may be your camera has an issue, and you can contact the retailer or local team to check if your camera is under warranty. For the detailed warranty policy, please...

This Article Applies to: All Tapo Cameras with the Static IP option Phenomenon Description: After being associated with a third-party NVR/NAS/ONVIF client via RTSP/Onvif protocol, the camera will...

@Watch Hi, On the camera's Device Settings > Device Info page, you can find the two Tapo C125's hardware and firmware versions. If the two Tapo C125 have the same version info but only one has an...