@LukeDK Hi, Since the detection and recording feature works even without internet connection, it's normal that they work when the camera displays offline on the Tapo app. Typically, reboot the camera...

@Gyvania Hi, Typically, you can refer to the instructions below to set up the camera. How to set up the Tapo camera If failed, you can refer to the instructions below to troubleshoot. What should I...

@V_Stephens0n Hi, Typically, you can log in to the Tapo app on different phones simultaneously when using the same TP-Link account. Please confirm the following information for the reported issue. 1....

@Ctilley91 Hi, Please confirm the following information for the reported issue. 1. Do you have a problem at night or daytime? 2. Is the camera placed behind a window? 3. Could you please send us a...

@S34N Hi, Is your usage scenario that you have applied the Away mode settings to your cameras but want to change the detection settings(including detection sensitivity settings) after you go home? If...

@LukeDK Hi, On the Tapo app > camera's Device Settings > Reboot Camera page, if the Auto Reboot feature is disabled, please enable it and set a Reboot time after the camera goes offline, then check...