@Sourav555000 Hi, 1. What's the model number of your Wi-Fi router? 2. If your router has a guest network, please try to reset the camera, reconfigure it, connect it to the guest Wi-Fi network, and...

@maisun Hi, The latest official firmware for the Tapo C320WS V2 is 1.1.15 Build 240605 Rel.49436n, you can go to the Tapo app > camera's Device Settings > Device Info > Firmware page to see the...

@Dan_007 Hi, Please reproduce the problem in the following steps and send us the video recordings for further analysis. 1. When the camera is turned on and working, reproduce the issue as you...

@Jase013 Thank you for your support of our product!

@Gednyn Hi, Do you want to share your camera with another TP-Link account, and require this TP-Link account to be able to turn on/off the camera's Alarm feature? If so, you can refer to the...

@Sourav555000 Hi, You can refer to the instructions below to troubleshoot the unstable issue. What should I do if my Tapo smart device keeps losing connection or going offline? Please confirm the...