@Mvonk Hi, What's the model number of your camera? Please send me the MAC address+Forum ID 668048 via a private message. Best Regards

@HerrickGoh Hi, The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps. Best Regards

@ManUnited10 Hi, I have escalated your case to the tech team. They will contact you via email, please check your email box to follow up on this case with the tech team. Best Regards

@sebas1978MDQ Hi, You can refer to the attached instructions to try to log in to the camera's web UI. If the problem remains, you can try to access your camera via the tpCamera app. Best Regards

@Manu35150 Hi, The Tapo debug app version is 3.3.512. If you have an Android phone, please go to the Tapo app > Me > About page to check your Tapo app version. If your Tapo app version is newer than...

@Jon_Gault Hi, I have sent the new firmware(1.2.1 Build 240822 Rel.42213n) to your camera with MAC address(D844XXXX63F4), please try to update the firmware via the Tapo app and check if it helps....