@NearlySociable Hi, Here are the instructions to delete the camera's video recordings from the Tapo app. For cloud video clips: 1. Go to the camera's Live View > Playback & Download > Playback page,...

@Joker_1660 Hi, You can choose to subscribe to the Tapo Care service or insert an SD card in the hub to save detection video clips. You can also choose to use both services at the same time. The main...

@Byrd1 Hi, You can try the suggestion here. If the problem remains and you are willing to continue to troubleshoot, please put the Tapo C100 and C110 in the same place > set them to use the highest...

@eric_seg Hi, 1. What's the problem phenomenon of Tapo devices becoming unresponsive and unreachable on the Tapo app when the NVR is on, such as these Tapo devices show the offline status on the Tapo...

@Natmat Hi, We do not have a firmware for the Tapo C225 now, in your case, please confirm: 1) Is the motion detection feature working when using the Tapo app? 2) Can you watch the camera's live feed...

@Grey_Area Hi, As you can see in the below picture, when starting a new thread here, the Tapo C225 will appear after typing "Tapo C225" in the Model column. Best Regards