@Jose20248 Hi, If you want to share your camera with other TP-Link accounts, please refer to the instructions below. How to share my Tapo Smart Devices with my family? Best Regards

@ChrisBS Hi, Currently, the shared account is unable to access the camera's cloud video clips. You can vote on this thread "When sharing webcams with my family members they cannot see the cloud...

@bodegaboy Hi, Thank you very much for your cooperation and attempt. Please feel free to contact us if there are any updates. Best Regards

@Shell70 Hi, You can try to set the new router's Wi-Fi name, wireless security type, and wireless password the same as the old router and then reboot the camera, usually, the camera will reconnect to...

@Rohit18ranjan Hi, From your description, it may be the Tapo C200 does not have internet access or is not bound to a TP-Link account. You can refer to the instructions below to troubleshoot. What to...

@EdSpa Hi, Since there is no problem watching the video clips stored on the SD card via the Tapo app remotely, you can use the phone's Screen Recorder feature to record the video clips you need when...