@limar4n1 Hi， The firmware has been pushed to your camera, please ensure your camera is online and then update the firmware via the Tapo app. Best Regards

@akosi_LH Hi， A factory reset will remove the configurations on the camera but won't change the firmware. If you have not upgraded the firmware on the camera, a factory reset on the camera will...

@Valdano Hi， If the tech support offers to replace the camera after troubleshooting, you can follow their suggestion to get a replacement for a try. If you have any questions about the RMA process,...

@Joanne32768 Hi， You can refer to the instructions below to place your camera. We do not recommend placing the camera behind glass/window since the infrared lights may cause reflection when the...

@LadyShine Hi， If the audio from the camera sounds muffled or unclear, you may try the following troubleshooting suggestions: 1. Make sure that there are no obstructions covering the microphone and...

@Woody71 Hi， We have the mount instructions in the following video, you can check if it helps. How to Mount Your Tapo Pan&Tilt Wi-Fi Camera to a Wall: Tapo C200/Tapo C210/ TC70? Best Regards