UB400 can't see any device.

UB400 can't see any device.
UB400 can't see any device.
2021-06-29 16:35:59 - last edited 2021-06-29 16:37:03

My UB400 arrived today. I pluged this in the computer, but it can't find my Xbox One controller or any other device. I tried all, from reinstalling drivers to changing usb port. 

And when I am going to the settings and click on "More Bluetooth settings" nothing happens and when I am going to the Bluetooth setting by the Control Panel and check "Activate Bluetooth-Radio" and click on apply and then it says "Device not available. The settings cannot be saved.

".

 

And in an another Control Panel setting:

But Windows Settings says it's activated​ and shows no errors.​​​​​

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Re:UB400 can't see any device.
2021-07-20 10:19:19 - last edited 2021-07-20 10:19:29

@Baumlaufer0815 

 

Sorry for the delay.

It is recommend to enter Windows safe mode and reinstall UB400 driver and see it helps with the issue. 

How to get into Windows safe mode? : https://www.tp-link.com/support/faq/791/

UB400 driver: https://www.tp-link.com/support/download/ub400/

 

If you still failed to active Bluetooth option, please go to This PC/ Computer--> Computer Management--> Device manager--> Bluetooth and see if tp-link adapter is still available under Device manager or Other Devices?  Double-click on tp-link adapter and let us know the Status of the adapter.

Please check the motherboard of your computer and share a photo with us and we would like to escalate your case,  thank you:  https://www.tp-link.com/support/faq/2722/
 

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