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Loosing internet immediately after setup

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Loosing internet immediately after setup

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

toobrown

2022-08-08 00:07:38

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2022-08-08

Loosing internet immediately after setup

2022-08-08 00:07:38

Tags: #Wi-Fi 6E

Model: Deco XE5300

Hardware Version: V1

Firmware Version:

Hello

I started setting up my router and followed every step provided on the app.

I was able to setup my network however after that the internet went down.

I restarted the modem and router however that also produced the same result.

Please see the video

https://youtu.be/cTiGLWxvAwk

1 Reply

David-TP

2022-08-08 08:37:18

Posts: 12575

Helpful: 1745

Solutions: 1211

Stories: 9

Registered: 2020-04-14

Re:Loosing internet immediately after setup

2022-08-08 08:37:18

@toobrown

Hi, welcome to the community.

May I know who is your internet service provider and how about the model number of your cable modem?

It is also suggested to refer to this link for basic trouble-shooting:

Main Deco turned red light

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

Loosing internet immediately after setup

Loosing internet immediately after setup

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