Loosing internet immediately after setup

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Loosing internet immediately after setup

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Loosing internet immediately after setup
Loosing internet immediately after setup
2022-08-08 00:07:38
Model: Deco XE5300  
Hardware Version: V1
Firmware Version:

Hello

 

I started setting up my router and followed every step provided on the app.

 

I was able to setup my network however after that the internet went down.

 

I restarted the modem and router however that also produced the same result.

 

Please see the video

 

https://youtu.be/cTiGLWxvAwk

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Re:Loosing internet immediately after setup
2022-08-08 08:37:18

  @toobrown 

Hi, welcome to the community.

May I know who is your internet service provider and how about the model number of your cable modem?

It is also suggested to refer to this link for basic trouble-shooting:

Main Deco turned red light

 

Wait for your reply.

Best regards.

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