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Can't see wired clients in the web interface

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Can't see wired clients in the web interface

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't see wired clients in the web interface
Can't see wired clients in the web interface
2023-02-08 19:41:06 - last edited 2023-02-13 21:13:53
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.0.6 Build 20220909 Rel. 59388

When I visit the web page for the Deco, it shows all the transmitters but under "Clients" it only shows the wireless clients. There's only 2 ethernet ports, so I am using an ethernet router to give me more ports. I have a printer, desktop computer and a network drive connected: they all work, so that's fine, but I don't see them in the web interface or in the mobile app.

 

Is there any way to make these wired clients visible in the management interface?

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#1
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1 Accepted Solution
Re:Can't see wired clients in the web interface-Solution
2023-02-13 12:04:16 - last edited 2023-02-13 21:13:53

  @Lokelani 

Thanks for the update.

Please install the firmware on this link to see whether it helped with your current issue:

Static IP clients and other devices on switch showing offline

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
Recommended Solution
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4 Reply
Re:Can't see wired clients in the web interface
2023-02-09 03:51:30 - last edited 2023-02-09 06:20:35

  @Lokelani 

Hi, welcome to the community.

Is the Ethernet router connected to Deco X20? Did it also work like a router?

If it is a router, the printer, desktop computer, and driver might get IP from the router directly.  They are no longer DHCP clients of Deco.

best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
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#2
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Re:Can't see wired clients in the web interface
2023-02-09 06:46:27

  @David-TP thanks, I hadn't thought of that...but since I can't see any of the wired devices, I don't know the IP of the ethernet switch ( I mistakenly called it a router) to see if it has some kind of interface of its own. I kindof doubt it, though, it's really only giving me more ethernet ports.

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#3
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Re:Can't see wired clients in the web interface-Solution
2023-02-13 12:04:16 - last edited 2023-02-13 21:13:53

  @Lokelani 

Thanks for the update.

Please install the firmware on this link to see whether it helped with your current issue:

Static IP clients and other devices on switch showing offline

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
Recommended Solution
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#4
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Re:Can't see wired clients in the web interface
2023-02-13 21:13:33

  @David-TP 

 

thanks so much, I'm pleased to report the update worked, devices with a wired connection to the lan are now visible in the client list.

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Replies: 4

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