Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Can't see wired clients in the web interface

< Deco

Can't see wired clients in the web interface

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can't see wired clients in the web interface

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Lokelani

2023-02-08 19:41:06 - last edited 2023-02-13 21:13:53

Posts: 3

Helpful: 5

Solutions: 0

Stories: 0

Registered: 2023-02-08

Can't see wired clients in the web interface

2023-02-08 19:41:06 - last edited 2023-02-13 21:13:53

Model: Deco X20

Hardware Version: V3

Firmware Version: 1.0.6 Build 20220909 Rel. 59388

When I visit the web page for the Deco, it shows all the transmitters but under "Clients" it only shows the wireless clients. There's only 2 ethernet ports, so I am using an ethernet router to give me more ports. I have a printer, desktop computer and a network drive connected: they all work, so that's fine, but I don't see them in the web interface or in the mobile app.

Is there any way to make these wired clients visible in the management interface?

1 Accepted Solution

David-TP

2023-02-13 12:04:16 - last edited 2023-02-13 21:13:53

Posts: 18145

Helpful: 2692

Solutions: 3164

Stories: 9

Registered: 2020-04-14

Re:Can't see wired clients in the web interface-Solution

2023-02-13 12:04:16 - last edited 2023-02-13 21:13:53

@Lokelani

Thanks for the update.

Please install the firmware on this link to see whether it helped with your current issue:

Static IP clients and other devices on switch showing offline

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Recommended Solution

4 Reply

David-TP

2023-02-09 03:51:30 - last edited 2023-02-09 06:20:35

Posts: 18145

Helpful: 2692

Solutions: 3164

Stories: 9

Registered: 2020-04-14

Re:Can't see wired clients in the web interface

2023-02-09 03:51:30 - last edited 2023-02-09 06:20:35

@Lokelani

Hi, welcome to the community.

Is the Ethernet router connected to Deco X20? Did it also work like a router?

If it is a router, the printer, desktop computer, and driver might get IP from the router directly. They are no longer DHCP clients of Deco.

best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Lokelani

LV1

2023-02-09 06:46:27

Posts: 3

Helpful: 5

Solutions: 0

Stories: 0

Registered: 2023-02-08

Re:Can't see wired clients in the web interface

2023-02-09 06:46:27

@David-TP thanks, I hadn't thought of that...but since I can't see any of the wired devices, I don't know the IP of the ethernet switch ( I mistakenly called it a router) to see if it has some kind of interface of its own. I kindof doubt it, though, it's really only giving me more ethernet ports.