My Deco ethernet port not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

My Deco ethernet port not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AGMV

2023-08-23 16:03:43

Posts: 14

Helpful: 20

Solutions: 0

Stories: 0

Registered: 2023-08-23

My Deco ethernet port not working

2023-08-23 16:03:43

Tags:

Model: Deco XE75

Hardware Version: V1

Firmware Version: 1.2.7

My Deco XE75 Ethernet port 1 not working

Connecting internet into it will lead to a no internet red light.

Connecting a switch into it will lead to Deco online but any device connected to the swicth will be innacesible

Connecting a switch with the Secondary unit pluuged into it will crash my internet connection at all devices. If Secondary Deco is in either port 2 or 3 no issues

Any way to diagnose if port is no longer working? How to fix it?

1 Reply

David-TP

2023-08-24 06:26:49 - last edited 2023-08-24 07:13:56

Posts: 12509

Helpful: 1732

Solutions: 1203

Stories: 9

Registered: 2020-04-14

Re:My Deco ethernet port not working

2023-08-24 06:26:49 - last edited 2023-08-24 07:13:56

@AGMV

Hi, Thank you very much for the feedback.

I see you have tried the beta firmware of optimizing the Ethernet connection.

https://community.tp-link.com/en/home/forum/topic/617382?replyId=1243258

If it did not help, I think it is very likely a hardware issue and you could reach out to the technical support for warranty service:

https://www.tp-link.com/support/replacement-warranty/

Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

My Deco ethernet port not working

My Deco ethernet port not working

Information

Voters 1

Tags