Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK

Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK

Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK
Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK
2024-09-22 22:19:53
Model: Deco X60  
Hardware Version:
Firmware Version: 1.0.3 Build 20230406 Rel. 52719

Hello, I've just replaced my old mesh wifi router with a Deco X60. I'm trying to port forward my video system DVR so I can access my security cameras when not in the house. I can see my DVR on the list of devices connected to the Deco X60 and have set up my port forwarding rules that I know work from my previous mesh router. However, when I go to the video system app to see the video feed, it is not able to connect to show the feed.  The router accesses the internet through a Quantum Fiber C5500XK modem. Do I need to ask Quantum Fiber to change any settings on the modem? Or is the issue on a Deco setting? Any guidance would be much appreciated. Thanks!

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Re:Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK
2024-09-23 03:34:05 - last edited 2024-09-23 03:37:24

  @TZLpapa 

Hi, 1.0.3 is a quite old version for Deco X60_V4. It is suggested to update to the latest 1.5.5 first:

https://www.tp-link.com/us/support/download/deco-x60/#Firmware

 

After that, Can I have the model number of your DVR device?

I checked Quantum Fiber C5500XK is a fiber modem only without NAT feature and usually, there is no need to change anything on the modem

Thank you very much and best regards.

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Re:Issues with Port forwarding using a X60 Deco with a Quantum Fiber C5500XK
2024-09-23 15:30:34

  @David-TP Thanks! I've just updated to 1.5.5 and the issue persists. The DVR is a LTS device model number: LTN8708-P8. The video system is an NVMS7000.

 

 

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