Hello,
I signed up for advanced parental controls on my mesh and it's not working at all. Those features remain with the lock symbol and say I have to upgrade. If I click to upgrade it shows my subscribtion paid for the year already. Does anyone know how to fix this?
@Jeff-s I have been having this same issue on my ax4400, noticed some weird things over the last couple months but now it doesn't work at all. I can change settings in profiles, block and unblock but none of it actually does anything.
Would you both please follow the steps listed below
Thank you
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 848376] Advanced Parental Controls not working
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/848376
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
@HelpFixDecoApp I sent the log, thank you.
Helpful: 0
Views: 105
Replies: 3
No one has voted for it yet.
Welcome to Our Website! If you stay on our site, we and our third-party partners use cookies, pixels, and other tracking technologies to better understand how you use our site, provide and improve our services, and personalize your experience and ads based on your interests. Learn more in your privacy choices.
