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Parental Control Profile cuts off Internet on included devices

Parental Control Profile cuts off Internet on included devices

Parental Control Profile cuts off Internet on included devices
Parental Control Profile cuts off Internet on included devices
Wednesday
Tags: #Parental Control
Model: Deco BE11000  
Hardware Version:
Firmware Version: 1.1..7 Build 20250324 Rel. 32980

When I add a profile in parental controls for my 11 y/o and put in a bedtime schedule, all internet is blocked on the included devices even though it's not during the restricted time. When I delete the profile completely, internet works correctly. I have tried rebooting the system and devices and updating firmware. What am I doing wrong?

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#1
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3 Reply
Re:Parental Control Profile cuts off Internet on included devices
Friday

  @craMW 

 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 851036] Parental Control Profile cuts off Internet on included devices

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/851036

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Parental Control Profile cuts off Internet on included devices
Friday

  @HelpFixDecoApp 

I notice that my DECO system shows the time currently as 1:04AM instead of PM as it should be. Could that be the root of the problem? 

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#3
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Re:Parental Control Profile cuts off Internet on included devices
Yesterday

  @craMW 

 

Sorry for the late reply. it won't hurt to adjust the time to see if it clears up your issue. If nothing changes then please open up the ticket using the directions above 

 

Thank you. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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