Can't create parental controls profile

Can't create parental controls profile

Can't create parental controls profile
Can't create parental controls profile
Friday - last edited Friday
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.6.1 Build 20250901 Rel. 43509

Recently I noticed when I tried to go to the parental controls tab in the Deco app, I would get a message saying the feature wouldn't work anymore until I upgraded to the latest firmware.  I updated the X60s to firmware 1.6.1 Build 20250901, which is the latest on tp-link's site for the X60, hardware version v1.

 

Now in the app, I get a new Parental Controls UI, which asks me to create a profile.  In the At Home tab, I tap Create a Profile, enter a name and age, on the next page I select some devices, and then tap Done, then Confirm. I then get a message saying

 

"Couldn't create profile. Please try again." 

 

I've tried restarting the app, and rebooting the Deco routers, and tried selecting different devices, but always get the same error message when trying to create a profile.  Everything else is working normally.  I just can't use parental controls.

 

My network has 3 X60 routers, and one X55.  One of the X60s is the master.   Next to the serial number on the bottom of the X60s it says US/1.6, which I assume means they're hardware version v1.

 

Has anyone run into this, and found a solution?

 

Thanks.

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#1
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Re:Can't create parental controls profile
Saturday

  @ajenkins 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 853328Can't create parental controls profile

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/853328

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Can't create parental controls profile
Tuesday

  @ajenkins I have a similar problem. My network has M5 x 3 (one is a master), XE75 x 2. I upgraded my firmware (1.91 Build 20250909 Rel 37570) and now my previously set up profiles are gone. When I try to set up a new profile it says:

 

"Couldn't create profile. Please try again." 

 

I have not found a solution to this yet.

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#3
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