Unstable, keeps rebooting
Ever since I updated my firmware my router is unstable. It reboots randomly all the time.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Hozzybear Sometimes a factory reset is needed after a major firmware update.
- Copy Link
- Report Inappropriate Content
update to latest firmware again but do it by uploading manually the downloaded firmware via the router portal. That fixed it for me today
- Copy Link
- Report Inappropriate Content
Hello @Hozzybear ,
Thanks for contacting our community.
Have you tried manually updating the firmware? How is your router currently running?
- Copy Link
- Report Inappropriate Content
@Joseph-TP This only worked temporarily, or didn't work at all. Rebooting still persists. Please fast track an update to fix this.
- Copy Link
- Report Inappropriate Content
Hello @ptrnxtdr ,
Could you tell me if your router is still experiencing auto reboots? How often does it happen? Is the router's network still functioning?
I will send you the beta firmware via Message. Updating the firmware, please refer to How to Update Firmware on TP-Link Wi-Fi Routers
Please check if it helps. If not, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 862916]Archer BE9700-v1-1.1.1 Unstable, keeps rebooting
Forum Nickname: ptrnxtdr
Thread URL:https://community.tp-link.com/us/home/forum/topic/862916?replyId=1692106
Model&Version: Archer BE9700-v1-1.1.1
Description:
Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
- Copy Link
- Report Inappropriate Content
Hi @Joseph-TP
Yes, still experiencing auto reboots. Can be non-stop once the router is powered on. However, the reboots stop once I disconnect my external hard drive that I usually have plugged in. Reboots seem to restart once i plug it in again. Also my hard drive was plugged in when i updated the firmware the first time. Could this be the issue? Beta software received, will update and share feedback,
Thanks!
- Copy Link
- Report Inappropriate Content
Hello @ptrnxtdr ,
Yes, the symptoms you described align closely with the issue described in the following Solution post: Archer BE600/BE9500/BE9700 V1 and BE550 Pro V2 Random Reboots with SMB Enabled After 1.1.1 Update
Please try the beta firmware and let us know if it helps.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 713
Replies: 7
Voters 0
No one has voted for it yet.