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Deco x55 loosing connection

Deco x55 loosing connection

Deco x55 loosing connection
Deco x55 loosing connection
2 weeks ago
Model: Deco X55  
Hardware Version:
Firmware Version: 1.4.6

 

I am loosing internet coonection every 5 to 10 minutes or so. Modem seems to work fine.

Deco system is up to date. 

 

Can someone help to troubleshoot or fix this?

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#1
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Re:Deco x55 loosing connection
2 weeks ago

  @sachith  

 

Can you please provide us with the hardware version of your Deco X55? This FAQ will help you find it.

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:Deco x55 loosing connection
a week ago

  @sachith 

Hi, 
You can refer to the instructions below to troubleshoot if the main Deco is unstable.
Fix unstable connection when connected to the Deco network
 

Please confirm the following information if the same phenomenon persists.
  1. When the main Deco has a red light, please disconnect the main Deco from the modem and connect a PC to the modem via the same Ethernet cable. Do you have an internet connection on your PC?
  2. You can try to change the main Deco and check if it helps: How to Change the Main Deco Unit
 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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