Cannot attach files in an email, please help!
Hello, I installed the deco m3 and currently connected to it. One thing i noticed is when I am in Gmail and want to attach a file i always get a "Attachment failed". When I change the wifi to a different SSID, i.e, "CBCI-2.4" i am able to attach the file with no issues. The deco m3 is connected to this same SSID "CBCI-2.4". This is pretty consist as i tried using different web browsers like Yahoo or even using a different computer. It seems the deco wifi is blocking something on the SSID that its created on. Is there a setting that I need to configure on the deco m3 or in my gmail? Also, if I attach files using Microsoft Outlook I dont have this issue. So just trying to isolate this issue.
Any help is greatly appreciated.
*I am currenlty running Windows 10 on my computer.
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@JohnWick007 Hi, welcome to the community.
Thank you very much for your feedback and actually, this is the first time I got this feedback.
Was it related to a specific SSID name that made Deco fail to attach files? If yes, May I know what it is?
At the same time, it is suggested that you change the DNS server on the Deco to 8.8.8.8/8.8.4.4 such as:
How to change DNS server settings on my Deco?
Best regards.
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Thank you for the reply.
Is the internet connection high-lighted and you might need to click internet connection type, then go to the next page.
But it is ok if you change the DNS server under DHCP.
Please let me know whether the new DNS made any difference.
Best regards.
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Thank you for your time and patience.
The following pictures might help to explain "Is the internet connection high-lighted and you might need to click internet connection type, then go to the next page."
the left one is when I am on the 4G data and the right one is on Deco Wi-Fi.
But we don't need to worry about the DNS anymore since LAN DNS did not make any difference and I am afraid the WAN DNS would not fix it either.
I see you mentioned except for Deco, there is also an ISP router.
In this way, would you mind changing Deco to access point mode to see whether it helped with the current issue:
How to set up Deco to work in Access Point mode?
Best regards.
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