XE5300 Main unit s top ethernet port won't work.

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XE5300 Main unit s top ethernet port won't work.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
XE5300 Main unit s top ethernet port won't work.
XE5300 Main unit s top ethernet port won't work.
2023-03-18 17:41:48
Model: Deco XE5300  
Hardware Version: V1
Firmware Version: V1.6_1.1.8 Build 20221121

I had a problem with my Main Deco losing the top Ethernet connection

Replaced the unit and still the same problem.

 

Move to a different unit and all works fine.

Thanks

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Re:XE5300 Main unit s top ethernet port won't work.
2023-03-20 18:01:44

  @palund,

I would recommend reaching out directly to our support team who can help diagnose what may be the cause of the behavior and if there are any fixes for it. There are a variety of factors that could cause this, such as the negotiation between your modem and router. You can find our live support here.

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