g2 not showing up in selection
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
G2 is not showing up as a selection when trying to connect TV. Help....
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hey @HandsomeSam,
This FAQ shows where it can be found, but it is within the wireless settings of your router. It can be toggled in both the Tether App and the WebUI:
https://www.tp-link.com/us/support/faq/2595/
- Copy Link
- Report Inappropriate Content
Can you provide a bit more information about your issue?
What Smart TV are you trying to connect to and what are you expecting to see?
If you are looking for the 5GHz network, make sure that your TV supports 5Ghz, as many devices still only support tthe 2.4GHz network.
- Copy Link
- Report Inappropriate Content
Thanks for responding. My TV is VIZO. When i go to setting on TV to connect WI-FI the 2GH option does not show as an option. It has the 5G but I don't think the TV can connect to 5G. It says it is the wrong password however, I didn't change the password and it has worked on everything else. I remember when I was setting up the Link box it ask if I wanted to combine them and I think I did. It doesn't show on my phone option either. I appreciate any help.
- Copy Link
- Report Inappropriate Content
Hey @HandsomeSam,
So you most likely enabled the 'Smart Connect' feature on your router. This is the name of the feature that combines your 2.4Ghz and 5Ghz networks into one visible network name. Even though you are only seeing one network, both networks are being used, they are just being combined by your devices.
Most devices can accommodate this, however there are a few that can have difficulties getting connected - such as your TV. If your TV cannot connect, you may consider either turning off the Smart Connect feature so that both bands are visible, or you could connect the TV to your Guest or IoT network if you have them enabled.
- Copy Link
- Report Inappropriate Content
How do I turn off Smart Connect feature?
- Copy Link
- Report Inappropriate Content
Hey @HandsomeSam,
This FAQ shows where it can be found, but it is within the wireless settings of your router. It can be toggled in both the Tether App and the WebUI:
https://www.tp-link.com/us/support/faq/2595/
- Copy Link
- Report Inappropriate Content
Riley, thank you SOOOO much for being patient and helping me. I am now connected. You are awsome.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 511
Replies: 6
Voters 0
No one has voted for it yet.