g2 not showing up in selection
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G2 is not showing up as a selection when trying to connect TV. Help....
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Hey @HandsomeSam,
This FAQ shows where it can be found, but it is within the wireless settings of your router. It can be toggled in both the Tether App and the WebUI:
https://www.tp-link.com/us/support/faq/2595/
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Can you provide a bit more information about your issue?
What Smart TV are you trying to connect to and what are you expecting to see?
If you are looking for the 5GHz network, make sure that your TV supports 5Ghz, as many devices still only support tthe 2.4GHz network.
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Thanks for responding. My TV is VIZO. When i go to setting on TV to connect WI-FI the 2GH option does not show as an option. It has the 5G but I don't think the TV can connect to 5G. It says it is the wrong password however, I didn't change the password and it has worked on everything else. I remember when I was setting up the Link box it ask if I wanted to combine them and I think I did. It doesn't show on my phone option either. I appreciate any help.
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Hey @HandsomeSam,
So you most likely enabled the 'Smart Connect' feature on your router. This is the name of the feature that combines your 2.4Ghz and 5Ghz networks into one visible network name. Even though you are only seeing one network, both networks are being used, they are just being combined by your devices.
Most devices can accommodate this, however there are a few that can have difficulties getting connected - such as your TV. If your TV cannot connect, you may consider either turning off the Smart Connect feature so that both bands are visible, or you could connect the TV to your Guest or IoT network if you have them enabled.
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How do I turn off Smart Connect feature?
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Hey @HandsomeSam,
This FAQ shows where it can be found, but it is within the wireless settings of your router. It can be toggled in both the Tether App and the WebUI:
https://www.tp-link.com/us/support/faq/2595/
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Riley, thank you SOOOO much for being patient and helping me. I am now connected. You are awsome.
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