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My Deco App on iPhone completely forgot my network

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My Deco App on iPhone completely forgot my network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My Deco App on iPhone completely forgot my network
My Deco App on iPhone completely forgot my network
2023-12-01 16:41:25 - last edited 2023-12-01 16:42:30
Model: Deco S4  
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This morning my network was down. It does not happen very often (network has been in place for 2.5 years) but when it does I usually open the Deco app on my iPhone to see what is going on.

 

Today, I did that and the app thinks I am setting up a brand new network. What happened to my old one? 

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Re:My Deco App on iPhone completely forgot my network
2023-12-01 17:18:29

  @ColoradoAztec,

Make sure that you have logged into your Deco app with the same TP-Link ID that was used to configure your network. If you are, I would recommend uninstalling the app, rebooting your phone, and then reinstalling the app to see if there is a difference. If you have another phone, I would also check to make sure that you can still access your network's settings from there.

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