@Nelson1 Hi, Welcome to the community. It is suggested to refer to the following suggestions: Improve Powerline Backhaul on Deco P9 Thank you very much. Best regards.

@NBBURKHART17 Hi, The Deco APP could be installed on Mac OS(Required macOS 11.0 or later and a Mac with Apple M1 chip or later). So far, it couldn't be installed on Windows OS yet but it could be...

@Qmedic Hi, Did it help if you tried to disable the Wi-Fi on the Verizon router, then change Deco into Access Point mode? Then please temporarily disable "Fast roaming" and "beamforming" under Deco...

@Tech-Dude Hi, sorry for the delay. If you tend to hardware reset the Deco, you could hold the reset pinhole at the bottom for 1s. Best regards.

@PMokover Hi, Thanks for getting back to me. 0.6 or 0.8 is often used to distinguish the place of production. Best regards.

@margosa Hi, Would there be any error message when the laptop failed to connect to Wi-Fi? Please help me run a simple test: 1. enable guest network for 2.4ghz only with no security. Wait for your...