Forums/
Deco
2023-09-21 01:37:10
@KDR Hi, Thanks for the update. Is the ScreenBeam MoCA adapter also connected behind the same switch, like this layout: If yes, can you try to connect the ScreenBeam MoCA adapter directly from the...
0HELPFULS
Forums/
Deco
2023-09-20 09:13:56
@KDR Hi, welcome to the community. May I know the model number of your 2.5G switch? I would like to follow up on your case via email and consult the engineers to see whether they have any further...
0HELPFULS
Forums/
Deco
2023-09-20 08:50:57
@Mike_Matthews Hi, It is suggested to refer to the following troubleshooting guide: Unable to connect to the Internet Best regards.
0HELPFULS
Forums/
Deco
2023-09-20 08:45:59
@TEM3 Hi, Deco uses the same SSID for both 2.4 GHz and 5 GHz on the main network. You could consider enabling the IOT network for 2.4 GHz only under Deco APP>More>IOT network. What is an IoT Network?...
0HELPFULS
Forums/
Deco
2023-09-20 08:35:08
@ChrisHiss Hi, Have you tried to clone the MAC address on the Archer AX3000 or the laptop to Deco XE75 such as How to Configure MAC Clone on Deco if Deco fails to connect to the internet It is also...
0HELPFULS
Forums/
Deco
2023-09-20 06:33:21
@Wes_R Hi, is the satellite Deco X55 whose guest network failed to work properly connected to the main Deco via an Ethernet cable? If yes, could you please temporarily disconnect the Ethernet cable...
0HELPFULS