Solla-topeeOffline
Following: 31Followers: 338
Forums/ Tapo Smart Cameras
2025-07-21 09:15:10
Re:C402 kit suddenly disappeared from app and is unresponsive
@Mndap Hi, Would you please help confirm the detailed model number, firmware, and hardware version of your camera? Or it would be appreciated if you could send me (@Solla-topee) the camera's MAC...
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Forums/ Kasa Cameras
2025-07-21 08:54:01
Re:Multiple Accounts Accessing the Same Cameras
@DaveS_25 Hi, The latest firmware of the EC70 V4 supports the Device Sharing feature. You can refer to the following steps to share your camera if needed. 1. Download the Tapo app on your phone, log...
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Forums/ Kasa Cameras
2025-07-21 08:11:41
Re:Cannot connet
@Roxy2025 Hi, You can refer to the instructions below to set up your Kasa Cam. How Do I Setup my Kasa Cam? Below are the instructions for troubleshooting when the camera fails to configure. What...
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Forums/ Tapo Smart Cameras
2025-07-18 07:46:20
Re:Reducing redundant alerts
@joeyh Hi, Usually, on the Tapo app > camera's Live View > Playback page, you can see the detection video clips and the corresponding detection types of each video clip, and you will receive the...
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Forums/ Tapo Smart Cameras
2025-07-18 07:39:22
Re:Audio
@No828773 Hi, If you would like to try improving your camera's audio quality, we recommend sending an email to support.usa@tp-link.com with the following information: Subject: [Forum Escalation][ID...
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Forums/ Tapo Smart Cameras
2025-07-18 07:16:49
Re:Camera obstructed
@CRuby Hi, Typically, you will receive the reported notifications when someone/something obstructs the camera's lens when the Camera Tampering detection type is enabled. Please confirm the following...
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