recording button stops working all the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

recording button stops working all the time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
recording button stops working all the time
recording button stops working all the time
2023-01-09 23:36:55 - last edited 2023-02-04 03:15:15
Model: KD110  
Hardware Version: V2
Firmware Version: 2.3.14

Trying to use the recording button in the Kasa app but then stops for no reason. Sometimes it stops recording within a few seconds. Other times it records for hours. How can I fix this?

File:
InShot_20230109_172529469.mp4Download
  0      
  0      
#1
Options
7 Reply
Re:recording button stops working all the time
2023-01-10 08:48:38 - last edited 2023-02-04 03:15:15

Hi   @MsVictoria 

 

Thank you for reporting the issue!

Do you mean the recording will stop by itself/  have a pause icon ' || 'shows up in the app by itself? 

May I know do you use an Android or IOS device, to look into this,  please check my PM and try to help collect the APP log, thank you!

 

To better help with the issue,  we created a support email for your case TKID230117683, please check your email inbox for further instructions, thanks!

  0  
  0  
#2
Options
Re:recording button stops working all the time
2023-01-16 11:44:48

  @MsVictoria  May I know do you still experience the problem, feel free to let us know for any new observations, thank you. 

  0  
  0  
#3
Options
Re:recording button stops working all the time
2023-02-04 03:56:41

  @Solla-topee yes, in the video provided, it shows how it automatically stops recording by itself within a few seconds, then I press the recording button again and it stops recording by itself again but this time it takes longer

  0  
  0  
#4
Options
Re:recording button stops working all the time
2023-02-04 04:00:07

  @Solla-topee I tried holding down 'about' but does nothing​​​​​

  0  
  0  
#5
Options
Re:recording button stops working all the time
2023-02-09 21:38:21

  @MsVictoria getting issue trying to fix it

  0  
  0  
#6
Options
Re:recording button stops working all the time
2023-02-12 01:57:16

  @ramosjr did you fix it?

  0  
  0  
#7
Options
Re:recording button stops working all the time
2023-02-13 07:37:29

  @ramosjr

Please confirm your camera firmware & app are both up to date first. 

If still the same, can you start a new thread with case or share a video clip of the issue you experienced, thank you. 

 

 

@MsVictoria Please check my suggestion on the support email TKID230117683 or via PM, thanks!

  0  
  0  
#8
Options

Information

Helpful: 0

Views: 395

Replies: 7