Parental control with HomeShield not working as desired

Parental control with HomeShield not working as desired

Parental control with HomeShield not working as desired
Parental control with HomeShield not working as desired
2025-04-21 23:04:49
Model: Deco XE5300  
Hardware Version:
Firmware Version: 1.29

I am a homeShield subscriber .

 

I have my son's school chromebook and mac mini identified as devices in the child profile. 

In the child profile, if I put the following sites in blocked websites, it blocks him from accessing his school sites as well and other sites that require google authenticaion.

 

Blocked websites are you tube dot com and the one with world wide web dot you tube dot com. 

Somehow the forum wont' let me post with actual urls. 

If I remove these, the sites start to work. 

What is the use of the filter If I am putting specific domains still it blocks the google websites itself. 
Search query works, but no other link from search results can be clicked. 

 

Not that he should not be allowed you tube. However, there are certain times of the day when I do not want him to see you tube and instead be focused. 

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Re:Parental control with HomeShield not working as desired
2025-05-02 19:13:00

Hi @NiceDad09 

 

Welcome to the community!

 

I reached out to our engineers regarding your concern, and they were unable to reproduce the problem you're having.

 

They suggested recreating a new Parental Control profile, then reboot the Deco and verify whether the symptom persists.

 

If it persists, please contact our support team directly using the available methods here.

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