This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I bought a 3 way smart dimmer from Amazon and it throws "this device is bound to another user account", can you please help unbind it?
Thank you.
On newer devices, the device is unbound from the cloud account when it is factory reset. First, try performing a full factory reset(10seconds) of the switch and see if the prompt is still there.
Otherwise, get in direct contact with our support teams and they will be able to help unbind the device from its previous owner.
Helpful: 0
Views: 301
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
