@Riley_S So updated on the SD and and viewing it in the app.

After I stuck in a new SD card and formatted it, I was able to view the recordings/events again in the app, which on on 10/4, on 10/9 the SD card had filled up and started loop recording and this is when the issue presented itself again, as can still view the live view and get alerts but when go to the playback section it just gives the "no recordings" page.

As before I took out the SD card to verify that it was recording and that I could view the recordings on the computer and I could, so I put in the first SD card and playback section and still same message no recordings, so I format the SD card and i am able to view the playback section on the app again.

So the app playback section stops works when the app thinks the card is full even though the doorbell itself is still recording and loop recording when it gets full like it should be.

SD cards that have been used.

Samsung PRO Endurance 128GB

Samsung EVO Select 128GB

  @Riley_S Hi - I am having this exact same issue. Have had the doorbell for a few weeks and have already had to reformat it twice and all recordings lost. Once was even when it wasn't full. Can you reach out to help as well? Seems to be an issue with the doorbell/app, not the SD card.

I'm having the same issue. I couldnt see any previous footage. The doorbell stopped notifying me as well of motion detection (I didnt realize for a couple days).  I reformatted the sd car, Samsung edurance evo 256gb, and I get my notficiations back as well as event recording. I am on 24/7 recording

surely its something that can be fixed with a firmware update? which seem to never happen?

Thanks

Came here to say the same thing... my D225 stops recording once the SD Card is full.  All the prior events dissappear and so do the recordings on the app.  If I reformat the SD card it starts recording again just fine.  The D225 is not looping as it should and just reporting the card as full. 512GB Sandisk High Endurance SDSQQNR-512G-GN6iA

  @DHL1 

DHL1 wrote

Came here to say the same thing... my D225 stops recording once the SD Card is full.  All the prior events dissappear and so do the recordings on the app.  If I reformat the SD card it starts recording again just fine.  The D225 is not looping as it should and just reporting the card as full. 512GB Sandisk High Endurance SDSQQNR-512G-GN6iA

From my tests, the app does report that the SD card is full but when I pull out the SD card and check it on a computer the doorbell is still recording as it should and I can view the footage.

I was in contact with one of their techs from support and they pulled the diagnostics logs and they confirmed that they did see errors in the logs.

These were the replies I got from support 

"Thanks very much for your cooperation! We have got the logs and find that the index inside the SD card of the doorbell has something wrong when it's full.

Our R&D is trying to reproduce the problem now, please kindly wait a bit more. We will update to you as soon as possible."

Follow up email

"Considering that this issue hasn't been found and solved by our R&D, and it takes a long time for you for a solution, we decide to collect the device to analyze the problem."

I'm not sure if that means they would want to have me send them the device, but for me it not really that big of issue to spend all the time and effort when the fastest solution is just formatting the SD card that takes like a minute. I have noticed that it been freezing up lately when try to view video feed, but from the sound of it with other replies here this is not a isolated issue. @Riley_S  

pf3net wrote

  @DHL1 

DHL1 wrote

Came here to say the same thing... my D225 stops recording once the SD Card is full.  All the prior events dissappear and so do the recordings on the app.  If I reformat the SD card it starts recording again just fine.  The D225 is not looping as it should and just reporting the card as full. 512GB Sandisk High Endurance SDSQQNR-512G-GN6iA

 

From my tests, the app does report that the SD card is full but when I pull out the SD card and check it on a computer the doorbell is still recording as it should and I can view the footage.

 

I was in contact with one of their techs from support and they pulled the diagnostics logs and they confirmed that they did see errors in the logs.

 

These were the replies I got from support 

 

"Thanks very much for your cooperation! We have got the logs and find that the index inside the SD card of the doorbell has something wrong when it's full.

Our R&D is trying to reproduce the problem now, please kindly wait a bit more. We will update to you as soon as possible."

 

Follow up email

 

"Considering that this issue hasn't been found and solved by our R&D, and it takes a long time for you for a solution, we decide to collect the device to analyze the problem."

 

I'm not sure if that means they would want to have me send them the device, but for me it not really that big of issue to spend all the time and effort when the fastest solution is just formatting the SD card that takes like a minute. I have noticed that it been freezing up lately when try to view video feed, but from the sound of it with other replies here this is not a isolated issue. @Riley_S  

Reformatting the SD is not a solution considering that you lose all the prior days of videos and events which I would like to keep as long as I can and just let the older ones be overwritten when space is needed.  @pf3net 

  @DHL1 

DHL1 wrote

pf3net wrote

  @DHL1 

DHL1 wrote

Came here to say the same thing... my D225 stops recording once the SD Card is full.  All the prior events dissappear and so do the recordings on the app.  If I reformat the SD card it starts recording again just fine.  The D225 is not looping as it should and just reporting the card as full. 512GB Sandisk High Endurance SDSQQNR-512G-GN6iA

 

From my tests, the app does report that the SD card is full but when I pull out the SD card and check it on a computer the doorbell is still recording as it should and I can view the footage.

 

I was in contact with one of their techs from support and they pulled the diagnostics logs and they confirmed that they did see errors in the logs.

 

These were the replies I got from support 

 

"Thanks very much for your cooperation! We have got the logs and find that the index inside the SD card of the doorbell has something wrong when it's full.

Our R&D is trying to reproduce the problem now, please kindly wait a bit more. We will update to you as soon as possible."

 

Follow up email

 

"Considering that this issue hasn't been found and solved by our R&D, and it takes a long time for you for a solution, we decide to collect the device to analyze the problem."

 

I'm not sure if that means they would want to have me send them the device, but for me it not really that big of issue to spend all the time and effort when the fastest solution is just formatting the SD card that takes like a minute. I have noticed that it been freezing up lately when try to view video feed, but from the sound of it with other replies here this is not a isolated issue. @Riley_S  

Reformatting the SD is not a solution considering that you lose all the prior days of videos and events which I would like to keep as long as I can and just let the older ones be overwritten when space is needed.  @pf3net 

I can see your point but it also not a solution or very convenient, if would have to send the doorbell off to support and be without it for weeks or even months while they try to figure out what wrong with it.  

  @pf3net interesting. seems like many people have the same issue and I feel they are blaming it on a defective SD card? should be easy for the to reproduce