@monjarazd HI, a few questions for you. 1. Are you saving the changes before you log out of the router? 2. Are you setting the parental controls via the Tether/Deco app or through a web interface? 3....

@Kasa_Soze Actually, that is by design. The indicator light is designed for two puropses, 1. a night light and 2. a status indicator. It only illuminates in the "off" postion. So if there is no light...

@phireph0x That is strange. I have a few questions to help isolate the issue: 1. What is the make and model of your modem 2. Is it a gateway device and if so is it acting as a gateway or modem? 3. Is...

@Shiek If the Deco is in AP mode, it sound like it is only working as a VPN passthrough. If that is the case then the drop likely is happening on either the router or the endpoint device. We would...

@jarends78 John, This can sometimes happen when using Range Extenders that clone the Wifi Settings of the router. You basically have 2 AP with the same SSID. Your phone should look at which one has...

@HyperPete I'm sorry your still having issues even on your replacement. What i am going to do is link this thread to a few of my local test engineers and see what they can do to assist. should they...