@astph Hi, I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards

@wpc09 Thank you for your cooperation and support of our product.

@HostNotFound Hi, The signal strength of the Tapo C520WS is weak. If it's away from the router, can it be connected to a range extender's Wi-Fi to get better signal strength and then check if it will...

@OneTw0 Hi, Would you please send us a video showing the reported issue and let me know how you recorded it? Best Regards

@bushranger @oaklandm Hi, We do not have the information on when an official firmware will be released to solve this issue, but I'll forward the cases to the relevant team to push them to release the...

@MarioInJapan Hi, It's suggested to start a new thread to report the new issue, and please explain what's the "person identification alarm". Thanks! Best Regards