C200 - Not sending recordings when detects motion

C200 - Not sending recordings when detects motion
C200 - Not sending recordings when detects motion
2020-01-02 11:48:19 - last edited 2020-02-19 08:37:47

My C200 camera is sending me notifications when detects motion but does not send any recordings.

Motion detection is set and camera alerts are set to all day mode.

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#1
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2 Accepted Solutions
Re:C200 - Not sending recordings when detects motion-Solution
2020-01-08 05:34:52 - last edited 2020-02-19 08:37:47

@alexsp79 

 

Hello, have you plugged any SD card into the Tapo C200? Considering the camera does not support cloud storage yet, we need use the SD card to record videos. 

 

Besides, you can go to liveview page, there you can see playback; Click it and then you will see recordings. 

 

May it help. 

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#2
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Re:C200 - Not sending recordings when detects motion-Solution
Yesterday - last edited Yesterday

@deejaym 

Good day,

Thanks a lot for your time and patience.

Sorry for the delay.

It has motion/sound detection and notification via Tapo APP with a push message, but not via email.

Such as https://www.tp-link.com/en/support/faq/2622/

 

Thanks a lot.

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#16
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Re:C200 - Not sending recordings when detects motion-Solution
2020-01-08 05:34:52 - last edited 2020-02-19 08:37:47

@alexsp79 

 

Hello, have you plugged any SD card into the Tapo C200? Considering the camera does not support cloud storage yet, we need use the SD card to record videos. 

 

Besides, you can go to liveview page, there you can see playback; Click it and then you will see recordings. 

 

May it help. 

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#2
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Re:C200 - Not sending recordings when detects motion
2020-02-18 20:48:51

@Kevin_Z 

 

If at least can send a photo by email on motion detection it will be perfect but now it needs SD card and should be connected to the power to be able to watch the playback.

In case someone mentions the camera inside the home and just disconnects the power and remove the SD card then nothing will be available to watch later. That is why send an email with photo on detection can be very useful as evidence. I recommended adding this feature so it can help those who need it.

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Re:C200 - Not sending recordings when detects motion
2020-02-19 08:37:35

@Saidsson 

 

Hello, as a camera without built-in battery, it won't work until it is powered on. 

 

For now, due to the lack of cloud storage feature, SD card is needed to get recordings; And we will forward your request to our product engineer and they will keep an eye on similar feedback and will work on it. 

 

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#4
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Re:C200 - Not sending recordings when detects motion
2020-03-31 13:44:00

@alexsp79 am having the same issue even when I put in sd card and am on loop recording

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#6
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Re:C200 - Not sending recordings when detects motion
2020-05-27 01:46:30

@Atky 

Always ensure you are running the latest Tapo app on your phone and ensure the camera firmware is up-to-date.

Check and ensure your SD card is detected and formatted successfully by the Tapo camera or app.

If the SD card status is good, try to enable 24 hours continuous recording and see if there are recordings.

If the continuous recording is working correctly, check and ensure you've configured the motion detection settings correctly, for example, check and verify the Activity Zone setting is correctly selected, Sensitivity is High, and you are getting the app push notifications, etc. Below is the guide which illustrates how to configure the motion detection setting:

How to use motion detection function of my Tapo camera in Tapo app

Best Regards.
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#8
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Re:C200 - Not sending recordings when detects motion
2020-07-12 16:18:31
Like @Saidsson indicated, it would be really helpful if e-mail notification support was added. Especially with an included picture or short clip, so that there always is an off-site copy of the motion detection that can't easily be deleted.
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#9
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Re:C200 - Not sending recordings when detects motion
2020-07-13 03:31:46

@Janiek 

 

Hello,

 

Currently, there are not any plans to eventually have that Email notification feature, but this will be forwarded as a feature request to our developers for consideration.

 

Thank you for your feedback.

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#10
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Re:C200 - Not sending recordings when detects motion
2020-08-15 20:20:32

@alexsp79 I've just bough 3 of these TpLink Tapo C200 cameras, only to find out there is no email alert notification???

 

Such a basic and critical feature for a camera!!!

 

So basically if anyone walks in, unplugs the camera and steals it, that's it, no recording I can access. Just a push notification.

 

I can't believe it.

 

 

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#11
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Re:C200 - Not sending recordings when detects motion
2020-08-24 13:25:37

@Kevin_Z 

 

Needs cloud storage with no subscription

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#12
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Re:C200 - Not sending recordings when detects motion
2 weeks ago

Hi,i have problem that my cam Tapo c200 send me notification after 3 minute?? Its this regular...??sensitivity is max, software latest...app brand new...

 

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#13
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